Privacy Policy

Last Updated: June 16, 2026.

Introduction

At Slots Magic (slotsmagic-uk.com), we are committed to protecting your personal information and ensuring your privacy is respected. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services.

As a service provider operating within the United Kingdom, we adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy describes your rights regarding your personal information and how you can exercise those rights.

Information We Collect

To provide you with our gaming services, we must process certain types of information. This includes:

2.1 Personal Identification Information

  • Registration Data: Full name, date of birth, residential address, email address, and telephone number.
  • Verification Data: Copies of identity documents (passport, driver’s license) and proof of address (utility bills or bank statements) required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

2.2 Financial and Transactional Information

  • Payment Details: Information related to your deposit and withdrawal methods, such as transaction history and payment account identifiers. We support secure UK-compliant payment methods including Visa, Mastercard, PayPal, and Apple Pay.
  • Financial Standing: Information required to perform mandatory affordability checks as required by the UK Gambling Commission (UKGC) to ensure responsible gaming.

2.3 Technical and Usage Data

  • Log Data: IP address, browser type, device information, and time spent on our site.
  • Cookies: Information gathered through cookies to improve user experience, maintain session security, and track site performance.

How We Use Your Information

We process your data for the following legitimate business purposes:

  • Account Management: To create, maintain, and secure your gaming account.
  • Compliance and Legal Obligations: To fulfill our regulatory requirements as set forth by the UK Gambling Commission, including identity verification, age verification, and fraud prevention.
  • Responsible Gambling: To monitor player activity for signs of problem gambling, ensuring we can provide support and interventions as required by UK law.
  • Service Optimization: To improve the functionality of our games and the performance of our platform.
  • Communication: To provide you with essential service updates and, if you have opted in, marketing communications regarding promotions and new game releases.

Data Sharing and Disclosure

We treat your data with the highest level of confidentiality. We will only share your information in the following circumstances:

  • Service Providers: We may share data with third-party processors who assist us with payment processing, identity verification, and customer support. These parties are contractually obligated to protect your data.
  • Regulatory Authorities: We may disclose your information to the UK Gambling Commission or other law enforcement agencies if required by law or to investigate potential illegal activity.
  • Business Transfers: If Slots Magic undergoes a business transition, such as a merger or acquisition, your personal data may be transferred to the new entity.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your data, subject to our legal obligations to retain records for regulatory and anti-money laundering purposes.
  • Right to Object: You may object to the processing of your data for marketing purposes at any time.
  • Right to Portability: You have the right to request a digital copy of the data you have provided to us.

To exercise these rights, please contact our Data Protection Officer at [email protected].

Security of Your Data

We employ industry-standard security measures to protect your information, including advanced encryption (TLS 1.3) for all data transmissions and secure firewall protection for our servers. Access to your personal data is restricted to authorized employees who require it to perform their professional duties.

Retention of Data

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or to comply with applicable legal, accounting, or reporting requirements. For example, UK gaming regulations require us to retain records of your financial transactions and identity verification for a minimum of five years after the closure of an account.

Responsible Gambling and Support

We prioritize your well-being. As part of our compliance with UKGC regulations, we monitor gaming patterns. If you feel that your gaming is becoming a problem, please contact the following resources:

  • GamCare: Independent organization providing support for those affected by gambling.
  • BeGambleAware: Official UK charity providing information and help for gambling addiction.
  • Self-Exclusion: You have the right to request self-exclusion from our services at any time. Please contact [email protected] to initiate this process.

Marketing Preferences

You have full control over your marketing preferences. You may opt out of receiving promotional emails, SMS, or other communications at any time via your account settings or by clicking the "unsubscribe" link included in our marketing emails. Please note that opting out of marketing does not exempt you from receiving critical service-related communications regarding your account or compliance status.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or through a prominent notice on our website. We encourage you to review this page regularly to stay informed about how we are protecting your information.

Contacting Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please reach out to our dedicated support team.

Email: [email protected].

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s independent authority set up to uphold information rights in the public interest.